Contact

for inquiries and suggestions:
care@kinnaurhandcrafted.com

England Office Address:
48, London Road, Stanmore,
HA7 4NU

COLLABORATIONS

In case you are into Fashion Designing, Bespoke Tailoring, Trading or any other field and would like to collaborate with us, we will be happy to do so. Please write to us at care@kinnaurhandcrafted.com

Other than this if you have one time bulk requirements or any other special requirements please feel free to contact us at care@kinnaurhandcrafted.com

PERSONALISED GIFTS 

At Kinnaur Handcrafted we offer personalised gifts for year round festivities. Add a touch of personalisation to take gifting to a whole new level with minimal additional charges. 

Taash is a fabric that will be cherished by generations and this handmade fabric with engraved or handwritten notes adds that something special to your loved ones’ gifts making it all the more unique. 

Personalisation Options:

You can choose an option for personalisation from the list mentioned below:  (Add charges and sample picture for all pointers)

  1. ENGRAVED WOODEN BOX

We can get the box engraved with a special message and/ or date. Click here to add engrave message

  1. PRINTED MESSAGE  

Printed message note on Kinnaur Handcrafted tag. Click here to add printed note on KH Tag

  1. HAND CALLIGRAPHIC NOTE

Hand calligraphic note on Kinnaur Handcrafted tag. Click here to add hand written note on KH Tag

  1. GREETING CARD

Greeting card for special occasion. Choose patterns and add special message here.

Please note personalised gifts with Engraved Wooden Box will take 20-30 days to deliver.

SHIPPING AND PAYMENTS

We deliver through registered courier companies throughout England, India, Europe, U.S.A. and other countries.

mention list of countries we ship to…..

Deliveries within Europe: 7-10 working days

Deliveries within India:- 7-10 working days

Other countries: 10-14 working days (you will get an estimate in the order confirmation email)

*Please note that Saturday, Sunday and public holidays are not considered as working days.

Shipping Charges

Free shipping in England and India. 

For other countries, shipping charges vary according to the item, size, volume, weight and destination of  the parcel. You will see the exact shipping and handling amount at the time of checkout when you fill in your shipping details. 

 

Custom duties and charges

Please note that customs charges may apply in some countries.  These charges are not included in your order and are over and above any shipping and handling charges paid at checkout. Most countries charge custom duties on imported products that is to be paid at the time of port entry and this varies as per the destination country and the items imported.You will need to pay the applicable duties and taxes directly to the shipping agency (DHL, FedEx etc.) at the time of your order delivery after you receive an invoice by the shipping agent.  

Tracking package

Orders can be tracked using the tracking no. mentioned in the order confirmation email on the shipping agency’s website. You can also track your order status on our web boutique, from the “Order Status” link under “Customer Assistance” in the website footer.

 

Non-availability on delivery

Our delivery agents will attempt the delivery thrice in case of non availability before returning the parcel to us. Please provide complete and accurate contact details including address with zip code and mobile no. to help deliver faster.

Modes of payment

For shipping to India, we accept all major debit & credit cards (including Mastercard, Visa & American Express) and also provide Net Banking options across major banks. For all international transactions, we accept major Credit Cards (including Mastercard, Visa & American Express) and also provide the option to pay using PayPal. PayPal and PayU are our third party payment gateways.

 

RETURNS AND EXCHANGES

Had change of heart? No worries, simply return the product within 7 days of receiving it, for a refund.  

To arrange a return pickup:

Email us at returns@kinnaurhandcrafted.com or 

You need to fill out the Returns form included in your parcel and package it up with the return parcel. 

The return pickup within England will be attempted within 7 working days. 

To track the status of your return, please go to _________________.com and submit your Tracking ID. Tracking ID is available in return confirmation email.

If you paid using Cash on Delivery, please do the following so that we can refund you:
– Add your bank account details to in the Returns form
– Contact your bank to enable Know Your Customer with them

We will send you an email as soon as we have completed your return, this can take up to 14 days from when the courier collects it.

Refund amount due can take up to 30 working days to reflect in your bank account from the moment you receive your return confirmation email.

 

Points to be noted:

  1. Please note that we are unable to process your return without the Return Form. If you have lost your Return Form, you can print it here or contact Customer Service (email and phone no link) to help you.
  2. We will refund any item(s), returned in the same state as you received them in, with all labels and tags still attached.
  3. Place your Return Form, together with the items you wish to return in the Kinnaur handcrafted wooden box, you received your parcel in.
  4. The courier will provide you with proof of return. Please keep this for your records.
  5. Once we have received your return shipment in our warehouse, we will send you an email confirming receipt of the parcel. Please allow up to 14 days for this to happen. If you don’t receive the email within 14 days, please contact us
  6. Since for personalization we engrave our wooden boxes in which the item is delivered:
  1. Item can be exchanged (however the box remains the same) or 
  2. Returned within 7 days with extra charges for the box (approximately 45GBP)

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